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Kulula is a low cost airline headquartered in Johannesburg, South Africa. Established in 2001, this no-frills airline has been providing South African air travelers with a cheap, no-frills solution for well over a decade. The word kulula means “it’s easy” in Zulu and Xhosa, and summarises what the airline seeks to achieve with their “full-on” approach to air travel.
As one of South Africa’s leading budget airlines, it offers passengers competitive airfares and a high standard of customer service. With its trademark humour, the airline has found new ways of communicating with its passengers and provides a relaxing and enjoyable flight experience to destinations in South Africa and the Southern Africa region.
Kulula’s Fleet of 10 modern aircraft feature its signature bright green livery, which matches the company’s bold corporate identity. The fleet consists of one Boeing 737-400 and nine Boeing 737-800s, with an average aircraft age of around nine years across the fleet.
Kulula planes are well known for their distinctive, humorous and brightly coloured paint schemes. Some classic livery includes the ‘cow’ plane, ‘camo’ plane and ‘the jetsetter’ plane.
Kulula was recently named as South Africa’s best airline for Business Travellers in the Sunday Times 2015 Top Brands Survey. 300 Chief Executive Officers, Chief Financial Officers and Chief Operations Officers were asked which airline they prefer to use when travelling for business and Kulula came out tops.
Carry on baggage
Kulula.com carry-on baggage is limited to one bag per person. With Kulula Airlines carry-on baggage must be 7 kilograms or lighter, and it must be smaller than 115 cm in length, width and height.
In addition to this other small personal items may be taken onboard such as; handbags, briefcases, laptop bags and vanity cases.
Kulula.com travellers are allowed a maximum of 20 kilograms of checked baggage. Additional baggage over this allowance will cost R25 per kilo. The maximum dimensions are per item of luggage are 158cm in length, width and height. You may pay for the excess baggage beforehand online.
Pets have specific requirements for their transportation. Pets are not categories as checked in baggage, but rather charged a special rate in addition to the travellers “free” 20 kilogram allowance.
Infants are entitled to one free checked in baggage weighing up to 10kg. In addition to this, a collapsible pushchair and a child car seat is also allowed onboard at no additional cost.
If you are travelling with special luggage like for example a bicycle, you must disassemble and pack it in a hard or soft case. You are also required to check-in no later than 90 minutes prior to departure.
Check-in at the counter
You will need your green ID book, driver’s license or passport to check-in. You can only check-in 24 hours before departure and up to 2 hours prior to the flight.
Self service check-in
Self service check-in is available at airports. Avoid long queues and check in and print your boarding pass at one of the self service machines. Self service check in closes at least 40 minutes prior to the departure time. You will drop your bags at the ‘fast bag drop off’ counters situated at the check in counters.
You can check-in online and print your own boarding passes. Online check-in starts 24 hours prior to departure. You will drop your bags at the ‘fast bag drop off’ counters situated at the check in counters.
There is no online check-in available for any short haul international departures. Home printed boarding passes are not accepted at Durban, George or Nelspruit airports.
A seat will be assigned to you at check-in; however Kulula.com cannot guarantee you a specific seat number. Parents travelling with children or elderly persons are advised to not sit on the seats with ‘exit’ marked on the headrest.
Woolworths is Kulula’s food and beverage supplier. The onboard menu is diverse and caters for everyone. You can pay cash for your snacks or swipe your credit card. The onboard menu has alcoholic and non-alcoholic beverages.
From 4 May 2015, Kulula Airlines will be no longer be accepting domestic pets at their check-in counters. To transport your pets call BidAir Cargo on 0800 22 1139 or e-mail firstname.lastname@example.org.
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